Quality Policy

Commitment to excellence in all our economic hubs and services

AAED Economic Hubs Quality Policy

Our commitment to excellence

Surpass Customer Needs and Expectations

In offering the best products and services

ASSURE CUSTOMER SATISFACTION BY:
  • Measuring on-time deliveries
  • Reviewing and acting on customer complaints
  • Measuring and acting on product non-conformances

Recognize and Develop Contributions

All project-holders' and stakeholders' contributions to unending improvement

IMPLEMENTATION STRATEGIES:
PLAN FOR PEOPLE DEVELOPMENT
  • Continuous training programs
  • Skill enhancement initiatives
  • Leadership development
RECOGNIZE SUGGESTIONS/IMPROVEMENTS BY:
  • Maintaining a continuous improvement cycle
  • Innovation reward systems
  • Open feedback channels

Promote Efficient QMS

An efficient and effective Quality Management System

QMS IMPROVEMENT ACTIONS:
IMPROVE INTERNAL QUALITY AUDIT RATINGS
  • Regular internal audits
  • Performance tracking
  • Corrective action implementation
MONITOR SUPPLIER PERFORMANCE
  • Supplier evaluation systems
  • Performance rating mechanisms
  • Partnership development

Leadership Commitment

Leadership and Management communicate, commit and involve all people to a total quality culture

LEADERSHIP ACTIONS:
ACTION OF MANAGEMENT MEETINGS
  • Regular quality reviews
  • Clear communication channels
  • Strategic quality planning
SPECIALTY MEETINGS
  • Technical expert sessions
  • Innovation workshops
  • Cross-functional collaboration

Signed:

ANDREW NYATHI

Executive Chairman

Date: 01/10/2025 | Revision: 00

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